Privacy Policy

Privacy Policy

Last updated: 18 February 2026

1. Who We Are

This website (auto-redress.com) is operated on behalf of Reclaim My Money Limited (Company No. 12838621), which is the data controller responsible for your personal data. Reclaim My Money Limited is authorised and regulated by the Financial Conduct Authority (FCA) in respect of regulated Claims Management Activity under Firm Reference Number 934965. You can verify this on the Financial Services Register.

Registered Address: 85 Gresham Street, London, EC2V 7NQ
Email: [email protected]

2. What Data We Collect

When you use our eligibility check form, we collect the following information:

  • Personal details: First name, last name, date of birth
  • Contact information: Phone number, email address
  • Address: Postcode, building number/name, street, town/city
  • Electronic signature: Your drawn signature confirming consent
  • Technical data: IP address, browser user agent, session identifier (collected automatically)

3. How We Use Your Data

We use your personal data to:

  • Assess your eligibility for a PCP or HP car finance claim
  • Submit your details to our partner firm for claim investigation
  • Run a soft credit check (powered by TAL Marketing Group) to identify potential car finance claims — this will not affect your credit score
  • Contact you regarding the progress of your claim
  • Send you copies of claim documents by email
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data on the following legal bases under the UK GDPR:

  • Consent (Article 6(1)(a)): You provide explicit consent when you sign the form and agree to our terms. By signing, you authorise Reclaim My Money Limited to investigate your PCP finance agreements on your behalf
  • Legitimate interest (Article 6(1)(f)): To operate our claims management service and prevent fraud
  • Legal obligation (Article 6(1)(c)): To comply with FCA regulatory requirements

5. Who We Share Your Data With

Your claim will be submitted to our partner firm for investigation. We share your data with:

  • Reclaim My Money Limited, a trading style of Elmwood Law (claim investigation and management)
  • TAL Marketing Group (soft credit check provider)

We do not sell your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active claims: For the duration of the claim process plus 6 years
  • Non-qualifying submissions: Deleted within 30 days
  • Regulatory records: Retained for 6 years as required by FCA regulations

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data (Subject Access Request)
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”), where applicable
  • Restrict processing of your data
  • Object to processing based on legitimate interest
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses cookies to ensure it functions correctly. Cookies are small text files stored on your device.

Essential cookies (always active):

  • WordPress session cookies — required for the form to function and maintain your progress between steps
  • Cookie consent preference — remembers your cookie choice for 365 days

Functional cookies (with your consent):

  • Kount session — fraud prevention and security verification during form submission

We do not use advertising, tracking, or analytics cookies. You can manage your cookie preferences at any time using the cookie banner on our site, or by clearing cookies in your browser settings.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption for all data in transit
  • Server-side processing of sensitive data (API keys and credentials are never exposed to browsers)
  • Rate limiting and firewall protection via Cloudflare
  • Regular security audits and access controls
  • Restricted access to personal data on a need-to-know basis

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Reclaim My Money Limited
85 Gresham Street, London, EC2V 7NQ
Email: [email protected]